FAQs & Troubleshooting
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153 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The machine does not print anything.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 8The printer status is Offline or Paused.
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10Printouts have a curl or wave.
- 11Cannot print after a Windows 10 update (June 2020)
- 12What is the Network Shared printing?
- 13The paper is skewed when it's printed.
- 14The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 15Printouts have wrinkles or creases.
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 19I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Delete print jobs from the print queue.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Can I print from or scan to Android™ Smartphone?
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25I cannot print from my computer via USB.
- 26Functions supported in the Windows 7 built-in drivers
- 27I cannot print from Mac OS X.
- 28What kind of USB cable should I use?
- 29Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 30The driver installation finished successfully but I cannot print. (Linux)
- 31Open the Control Panel (For Windows)
- 32What driver package format is supported by my Linux distribution?
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35How to identify your Operating System (OS).
- 36The printer prints unexpectedly or it prints garbage.
- 37How do I print a Test page?
- 38Why does the Drum LED light?
- 39How do I clean the inside of the printer and Drum Unit?
- 40When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 41The printed letters are slanted, positioned incorrectly.
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45Pre-Required Procedures (Linux)
- 46How do I upgrade the firmware of my Brother print server?
- 47Why are the ready and alarm lights blinking?
- 48What do the LED indications mean?
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50Print command (cupswrapper) (Linux)