FAQs & Troubleshooting
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91 Results
- 104/16/2025I cannot print from my computer via USB.
- 202/05/2025I cannot install the Brother printer driver (macOS 11 or later)
- 301/07/2025Faint
- 412/13/2024How to identify your Operating System (OS).
- 505/29/2024Cartridge Error
- 605/28/2024What is Toner Continue Mode?
- 705/28/2024Drum End Soon
- 804/18/2024What do the LED indications mean?
- 902/28/2024Uninstall the drivers. (macOS 13 or greater)
- 1001/10/2024Turn the Toner Save Mode on or off.
- 1108/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1206/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1306/01/2023Delete print jobs from the print queue.
- 1403/27/2023Change the printer driver settings (Windows/macOS)
- 1503/27/2023The printer status is Offline or Paused.
- 1602/15/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1702/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 1812/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 1912/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2012/13/2022Open the Status Monitor
- 2108/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2208/10/2022A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 2308/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2406/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2505/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2604/20/2022Uninstall the Brother Software and Drivers (Windows)
- 2704/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2803/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2903/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 3011/15/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 3111/10/2021Open the Control Panel (For Windows)
- 3210/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 3307/16/2020Cannot print after a Windows 10 update (June 2020)
- 3407/06/2020What driver package format is supported by my Linux distribution?
- 3506/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 3612/03/2019The downloaded driver's name is different from my machine's name. (Linux)
- 3712/03/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 3811/27/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 3910/29/2019Large characters are printed incorrectly. (Linux)
- 4010/29/2019The driver installation finished successfully but I cannot print. (Linux)
- 4110/23/2019To install the printer driver easily using a tool. (Linux)
- 4206/12/2019Uninstall printer drivers (Linux)
- 4303/27/2019Check the firmware version.
- 4401/24/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 4501/24/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 4601/24/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 4701/24/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 4812/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 4910/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5004/07/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)