FAQs & Troubleshooting
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88 Results
- 1Out of Memory
- 2Replace Toner
- 3Replace Drum
- 4Jam Inside
- 5Jam Tray
- 6"Offline" appears on the Status Monitor.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Heater Error or Self-Diagnostic
- 9Cover is Open
- 10Cooling Down
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Drum !
- 13No Drum
- 14Toner Ended
- 15No Paper
- 16Wrong Paper Type
- 17What is the recommended paper?
- 18Cartridge Error
- 19No Toner
- 20Drum End Soon
- 21Delete print jobs from the print queue.
- 22How to identify your Operating System (OS).
- 23What is the difference between the toner cartridge and the drum unit?
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26The Error LED is still on or flashing after I replace the drum unit with a new one.
- 27Can I print from or scan to Android™ Smartphone?
- 28Change the printer driver settings (Windows/macOS)
- 29Print Unable or Print Unable XX
- 30Toner Low
- 31Service Call
- 32What driver package format is supported by my Linux distribution?
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 35The printer is not printing or prints unexpectedly.
- 36Clean the corona wire of the drum unit.
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38Turn the Toner Save Mode on or off.
- 39What do the LED indications mean?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43Windows 10 Support Information
- 44Windows driver installation does not start automatically.
- 45What is Toner Continue Mode?
- 46I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 47Clean the Drum Unit.
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)