FAQs & Troubleshooting
![]() |
Latest |
93 Results
- 107/12/2024"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 206/28/2024"Preventive maintenance is recommended." ppears on the LCD.
- 303/12/2024Stitches are skipped
- 402/29/2024Introducing the Brother Artspira application
- 502/22/2024Fabric puckers
- 602/06/2024I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 702/02/2024How to connect your machine and transfer data to Artspira
- 802/02/2024How to set up the wireless network connection with the wizard on the machine
- 901/15/2024How to update your machine software by downloading the update file directly to your machine using a wireless network
- 1012/11/2023E92001 appears on the Artspira app screen.
- 1108/28/2023E96001 appears on the Artspira app screen.
- 1208/28/2023M5613201 appears on the Artspira app screen.
- 1308/28/2023M5612301 appears on the Artspira app screen.
- 1408/28/2023M4345001 appears on the Artspira app screen.
- 1508/28/2023List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 1607/31/2023How do I adjust thread tension for embroidering?
- 1707/31/2023How do I hoop the fabric in the embroidery frame?
- 1807/31/2023"OK to recall and resume previous memory?" message appears on the LCD. What does it mean?
- 1907/31/2023How do I attach or remove the embroidery frame ?
- 2007/31/2023How do I change the needle ?
- 2107/31/2023"The bobbin thread is almost empty." message appears on the LCD. What does it mean?
- 2205/02/2023Where do I put the oil in my machine?
- 2304/03/2023How do I remove or attach the Embroidery foot ?
- 2404/03/2023How do I attach or remove the Embroidery Unit?
- 2504/03/2023How do I remove or attach the presser foot ?
- 2604/03/2023How do I thread the machine (Threading the upper thread)?
- 2704/03/2023How do I wind the bobbin?
- 2804/03/2023"Lower the presser foot lever." message appears on the LCD. What does it mean and how do I clear it?
- 2903/06/2023How do I set the bobbin ?
- 3002/17/2023How do I adjust the sensitivity of the operation keys?
- 3102/14/2023How do I clean the race?
- 3201/25/2023"USB media error" message appears on the LCD. What does it mean?
- 3301/24/2023"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 3401/24/2023"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 3501/18/2023"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 3611/25/2022M1332002 appears on the Artspira app screen.
- 3709/26/2022Tutorial videos on how to use the machine [Video instructions]
- 3809/26/2022Data cannot be saved to a USB flash drive
- 3909/26/2022Data cannot be saved to the machine
- 4009/26/2022The pattern transferred from the Artspira app does not appear on the screen of the machine
- 4109/26/2022[Embroidery machine users] How to retrieve the data transferred from Artspira
- 4209/26/2022After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 4309/26/2022Multiple data cannot be transferred to the machine at once
- 4409/26/2022Data cannot be transferred even though the machine number has been input. (M5622201)
- 4509/26/2022There is no machine that can be transferred
- 4609/26/2022How to link accounts
- 4709/26/2022How to change the displayed language
- 4809/26/2022How to stop "Send usage information to help improve Brother products and services"
- 4909/26/2022How to unsubscribe from Artspira
- 5009/26/2022How to obtain and input PIN of machine