FAQs & Troubleshooting
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150 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2Using the embroidery needle plate cover
- 3How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 4How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 5How to use the Multi-purpose Screwdriver.
- 6The App shows the message "No Supported Machines Found".
- 7The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 8How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 9The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 10"Preventive maintenance is recommended" appears on the LCD.
- 11How do I adjust thread tension for embroidering?
- 12How do I hoop the fabric in the embroidery frame?
- 13How do I Play the Tutorial Video?
- 14How do I retrieve the embroidery pattern from the machine’s memory?
- 15The App shows the message "Embroidery positioning sticker not found".
- 16Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 17"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 18List of Error messages for My Design Snap
- 19How do I Play the MPEG-4 (MP4) Videos?
- 20What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 21Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 22"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 23Bobbin thread does not wind neatly on the bobbin.
- 24Embroidery
- 25How to embroider an appliqué pattern [Video instructions]
- 26Data cannot be saved to the machine
- 27The pattern transferred from the Artspira app does not appear on the screen of the machine
- 28Data cannot be transferred even though the machine number has been input. (M5622201)
- 29The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 30The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 31The App shows the message "The embroidery frame cannot be detected."
- 32Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 33The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 34Loops appear on the surface of the fabric when embroidering
- 35How do I save the embroidery patterns in the machine’s memory?
- 36How do I change the font type in the embroidery pattern?
- 37How do I clean the race?
- 38Data cannot be saved to a USB flash drive
- 39What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 40How to Change Embroidering Order (My Connection) [Video]
- 41Introducing Brother My Stitch Monitor application
- 42The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 43"Pattern extends to the outside of embroidery frame." message appears on the LCD. What does it mean?
- 44About the threads and the bobbin case when embroidering
- 45Embroidery unit does not operate.
- 46"Cannot recognize the data for the selected pattern. The data may be corrupted." message appears on the LCD. What does it mean?
- 47"Remove the embroidery frame." message appears on the LCD. What does it mean?
- 48M4452001 appears on the Artspira app screen.
- 49"The machine is still trying to connect to your wireless network." message appears on the LCD. What does it mean?
- 50"OK to cancel the current pattern selection?" message appears on the LCD. What does it mean?