FAQs & Troubleshooting
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231 Results
- 1Check the IP addresses of your PC and the Brother machine
- 2I cannot print from my computer via USB.
- 3Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4What is the difference between the toner cartridge and the drum unit?
- 5"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 6Can I print from or scan to Android™ Smartphone?
- 7Change the printer driver settings (Windows/macOS)
- 8The printer status is Offline or Paused.
- 9Scan a document in Windows 8 and Windows 10.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12I'm using Macintosh. What is the PreScan option used for?
- 13How to identify your Operating System (OS).
- 14Pre-Required Procedures (Linux)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20Why doesn't the machine answer when receiving a call?
- 21Can I print from DOS applications?
- 22Delete print jobs from the print queue.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Change or delete a Group stored at a One Touch/Speed Dial.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 28Adjust my Brother machine's Sleep Mode setting.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 31Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 32How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 33What is a "Generic PCL Driver"?
- 34Verify if the Brother machine has a dial tone
- 35I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 36When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 37What is the BRAdmin Professional software used for?
- 38I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 39Open the Control Panel (For Windows)
- 40Verify the Brother machine connected to the Wired Network (For Windows)
- 41The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 42I cannot scan via USB. (Mac OS X)
- 43How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 44Can I confirm that the FAX was sent correctly?
- 45What driver package format is supported by my Linux distribution?
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 50I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.