FAQs & Troubleshooting
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231 Results
- 1Check the IP addresses of your PC and the Brother machine
- 2I cannot print from my computer via USB.
- 3What is the difference between the toner cartridge and the drum unit?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Change the printer driver settings (Windows/macOS)
- 7"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11Can I confirm that the FAX was sent correctly?
- 12Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 13I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 14Can I print from or scan to Android™ Smartphone?
- 15How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 16What driver package format is supported by my Linux distribution?
- 17My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 18How do I install additional memory?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20The printer status is Offline or Paused.
- 21What is a "Generic PCL Driver"?
- 22I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 23I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29Scan a document in Windows 8 and Windows 10.
- 30Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 31How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 32What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 33Stop my Brother machine from automatically redialing a busy number.
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35Adjust my Brother machine's Sleep Mode setting.
- 36Verify the Brother machine connected to the Wired Network (For Windows)
- 37How to identify your Operating System (OS).
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 39I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 40I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42The machine does not print anything.
- 43Cannot print after a Windows 10 update (June 2020)
- 44Delete print jobs from the print queue.
- 45How does Caller ID work with my Brother machine?
- 46I cannot print with Windows Vista 64bit.
- 47My FAX/MFC will not Dial. Why?
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49The paper is skewed when it's printed.
- 50I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.