FAQs & Troubleshooting
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152 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8The printer status is Offline or Paused.
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 12Why doesn't the machine answer when receiving a call?
- 13Change or delete a Group stored at a One Touch/Speed Dial.
- 14The machine does not print anything.
- 15Delete print jobs from the print queue.
- 16Change or delete a Group stored at a One Touch/Speed Dial.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 19My FAX/MFC will not Dial. Why?
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Change the printer driver settings (Windows/macOS)
- 22How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Pre-Required Procedures (Linux)
- 29How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 30I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 32What is Distinctive Ring and how do I program it?
- 33Can I confirm that the FAX was sent correctly?
- 34What can happen if the wrong paper is used in your machine.
- 35The paper is skewed when it's printed.
- 36Verify if the Brother machine has a dial tone
- 37I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 38Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 39When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 40What are the various reports available on my fax machine and how do I print them?
- 41I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45What is the difference between the toner cartridge and the drum unit?
- 46Send a fax
- 47I cannot print from my computer via USB.
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49I'm using Windows® XP and my Brother machine is not printing corretly through the parallel interface. What can I do?
- 50How can I clear the "PAPER JAM" or "PRINTER JAM" error message?