FAQs & Troubleshooting
Popular |
121 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why doesn't the machine answer when receiving a call?
- 3What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 5What can happen if the wrong paper is used in your machine.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8Where can I find the serial number for my unit?
- 9Pre-Required Procedures (Linux)
- 10Delete print jobs from the print queue.
- 11How to identify your Operating System (OS).
- 12Can I print from or scan to Android™ Smartphone?
- 13Change the printer driver settings (Windows/macOS)
- 14Functions supported in the Windows 7 built-in drivers
- 15Verify if the Brother machine has a dial tone
- 16Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18How do I clean the Scanner to improve the copy or fax quality?
- 19Open the Control Panel (For Windows)
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21The keys on the control panel do not respond.
- 22I am experiencing problems sending a fax, what can I do?
- 23When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 24Can I confirm that the FAX was sent correctly?
- 25Paper size settings are unavailable when I print from OpenOffice (Linux)
- 26Windows 10 Support Information
- 27Why doesn't my Brother machine have a dial tone?
- 28When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 29In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 33I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Change or delete an existing One Touch or Speed Dial number.
- 37I cannot print from my computer via USB.
- 38I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 39Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 40When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 41Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 42When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 43How can I clear the "PAPER JAM" error message?
- 44I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 45How do I clear the message "MFC is Busy" or "Connect Failure"?
- 46I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 47Why are my sent faxes always received with a black vertical line down the page?
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)