FAQs & Troubleshooting
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176 Results
- 1When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 4Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 5What driver package format is supported by my Linux distribution?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Document Jam
- 8Stop my Brother machine from automatically redialing a busy number.
- 9Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 10Can I set my Brother machine to forward the faxes I receive to another location?
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12What can happen if the wrong paper is used in your machine.
- 13Change the printer driver settings (Windows/macOS)
- 14How can I change the print resolution?
- 15How do I clean white or black spots on printed documents?
- 16"Paper Jam Tray" error appears on the LCD. What should I do?
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18Why doesn't the machine answer when receiving a call?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Pre-Required Procedures (Linux)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The printer status is Offline or Paused.
- 23How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 24I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 25Printing on thick paper or transparencies.
- 26Can I confirm that the FAX was sent correctly?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 33How can I improve poor print quality ?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I am unable to print from a client PC to a printer on a print server. (Linux)
- 36How to identify your Operating System (OS).
- 37The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 38The paper is skewed when it's printed.
- 39How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 40When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 41How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 42"Paper Jam Inside" error appears on the LCD. What should I do?
- 43How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 44When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 45My FAX/MFC will not Dial. Why?
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 50After I installed Sun JavaVM, some applications will not work correctly.