FAQs & Troubleshooting
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147 Results
- 106/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 206/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 306/01/2023Delete print jobs from the print queue.
- 405/16/2023I cannot print from my computer via USB.
- 503/27/2023"Offline" appears on the Status Monitor.
- 603/27/2023Change the printer driver settings (Windows/macOS)
- 703/27/2023The printer status is Offline or Paused.
- 803/24/2023Open the Status Monitor
- 902/15/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1012/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 1112/13/2022How to identify your Operating System (OS).
- 1211/16/2022I am experiencing problems sending a fax, what can I do?
- 1311/15/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 1411/07/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1510/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 1609/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 1708/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 1807/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 1905/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2004/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2104/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 2203/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2303/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 2402/15/2022Replace the drum unit.
- 2511/10/2021Open the Control Panel (For Windows)
- 2609/30/2021Uninstall the drivers (Windows)
- 2701/19/2021ControlCenter3 displays a blank screen at startup (Windows)
- 2807/16/2020Cannot print after a Windows 10 update (June 2020)
- 2906/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 3006/14/2019Windows 10 Support Information
- 3112/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 3211/20/2018Delete the faxes stored in my Brother machine's memory.
- 3310/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3407/05/2018Windows 7 Support Information
- 3503/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3603/25/2016What is the difference between the toner cartridge and the drum unit?
- 3703/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 3803/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 3903/25/2016Can I print from or scan to Android™ Smartphone?
- 4003/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 4103/24/2016Is my Brother machine compatible with third party print servers?
- 4203/24/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 4303/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 4403/23/2016What can happen if the wrong paper is used in your machine.
- 4511/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 4604/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4712/17/2014Change the quality of the faxes I send (Fax Resolution).
- 4812/17/2014Set the Brother machine to prevent public access to certain features.
- 4912/15/2014How can I prevent public users from changing the settings of my Brother machine?
- 5011/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)