FAQs & Troubleshooting
![]() |
Popular |
164 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3How do I load 10 x 15 Glossy paper into my machine?
- 4One or more of my colors are not printing (blank). What can I do?
- 5Can I use voice mail on the same line as my Brother machine?
- 6When I print, the pages are smudged with ink. What should I do?
- 7Can I print from or scan to Android™ Smartphone?
- 8The printer status is Offline or Paused.
- 9How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 10Where is the USB port on the machine?
- 11Set up an outgoing message for Fax/Tel Mode.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13How do I clear Machine Error 46?
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 15How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 16Can I confirm that the FAX was sent correctly?
- 17What driver package format is supported by my Linux distribution?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Pre-Required Procedures (Linux)
- 22How to identify your Operating System (OS).
- 23Change the printer driver settings (Windows/macOS)
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25Can I print using only the black ink cartridge when the Color cartridges have run out?
- 26Why doesn't the machine answer when receiving a call?
- 27When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 32What is Distinctive Ring and how do I program it?
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34Delete print jobs from the print queue.
- 35I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 36Can third party ink be used to refill the ink cartridges?
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40The edge of glossy paper is smudged.
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42Why can't I print when an ink cartridge is empty?
- 43How do I know which side up my photo paper should be in the tray?
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45I can receive a fax, but cannot receive a telephone call.
- 46Verify if the Brother machine has a dial tone
- 47Can I print a report that will show all of my Speed Dial and Group numbers?
- 48Can I set my Brother machine to forward the faxes I receive to another location?
- 49Set the date and time
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)