FAQs & Troubleshooting
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157 Results
- 1The printer status is Offline or Paused.
- 2When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 3How do I load 10 x 15 Glossy paper into my machine?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6How do I know which side up my photo paper should be in the tray?
- 7The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 8Glossy Paper does not feed correctly. What can I do?
- 9Can I still receive faxes or calls when the machine is switched off?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Delete print jobs from the print queue.
- 12Can I print from or scan to Android™ Smartphone?
- 13Change the printer driver settings (Windows/macOS)
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Can I program my Brother machine to forward the faxes I receive to another location?
- 16When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 17Can third party ink be used to refill the ink cartridges?
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 20I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 21What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23Why can't I print when an ink cartridge is empty?
- 24I cannot print from my computer via USB.
- 25Can I use voice mail on the same line as my Brother machine?
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 28The LCD displays an error code (number). What does it mean?
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 31Print command (LPR) (Linux)
- 32I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 33Uninstall printer drivers (Linux)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35I cannot make borderless prints.
- 36How to identify your Operating System (OS).
- 37The edge of glossy paper is smudged.
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 41Verify if the Brother machine has a dial tone
- 42When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 43How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 45When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 46When printing from my Apple Mac OS X, the print is coming out mirrored.
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 49Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 50Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
