FAQs & Troubleshooting
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156 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I adjust the number of times my Brother machine rings before it answers?
- 3When I print, the pages are smudged with ink. What should I do?
- 4I am having issues with the paper feed. What can I do?
- 5What is Distinctive Ring and how do I program it?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7How do I clear Machine Error 46?
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9Delete print jobs from the print queue.
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11One or more of my colors are not printing (blank). What can I do?
- 12How to identify your Operating System (OS).
- 13Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 14Can I set my Brother machine to forward the faxes I receive to another location?
- 15Where is the USB port on the machine? I can't find it on the back of the unit.
- 16I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 17Why doesn't the machine answer when receiving a call?
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19How do I print on an envelope?
- 20Cannot print after a Windows 10 update (June 2020)
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Change the printer driver settings (Windows/macOS)
- 26Functions supported in the Windows 7 built-in drivers
- 27I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 28Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 29When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32Can I confirm that the FAX was sent correctly?
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34Can I still receive faxes or calls when the machine is switched off?
- 35Why can't I print when an ink cartridge is empty?
- 36Configure and use PC-FAX (CUPS) (Linux)
- 37I cannot print from my computer via USB.
- 38When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 39In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 40How can I re-install the drivers?
- 41Is there any way to reduce Ink consumption?
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47I want to print using CUPS while keeping SELinux enabled. (Linux)
- 48Pre-Required Procedures (Linux)
- 49Open the Control Panel (For Windows)
- 50Can I print from or scan to Android™ Smartphone?