FAQs & Troubleshooting
Popular |
152 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I print on an envelope?
- 3How to identify your Operating System (OS).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Functions supported in the Windows 7 built-in drivers
- 6When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 7Can I reduce the size of a received fax on this machine?
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9When I print, the pages are smudged with ink. What should I do?
- 10Can I print from or scan to Android™ Smartphone?
- 11I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 12Can I set my Brother machine to forward the faxes I receive to another location?
- 13Can I print using only the black ink cartridge when the Color cartridges have run out?
- 14My Brother machine has no power. What can I do?
- 15Why is it necessary for my machine to go through regular cleaning cycles?
- 16One or more of my colors are not printing (blank). What can I do?
- 17I am having issues with the paper feed. What can I do?
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19Can I still receive faxes or calls when the machine is switched off?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21Uninstall the drivers. (Mac OS X 10.5)
- 22The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24What driver package format is supported by my Linux distribution?
- 25Print command (cupswrapper) (Linux)
- 26I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 27Pre-Required Procedures (Linux)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The edge of glossy paper is smudged.
- 30Change the printer driver settings (Windows/macOS)
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 32I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Why doesn't my Brother machine have a dial tone?
- 35Can third party ink be used to refill the ink cartridges?
- 36Glossy Paper does not feed correctly. What can I do?
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 40Where is the full User's Guide? I can't find enough information in the paper manual.
- 41Why can't I print when an ink cartridge is empty?
- 42Windows 10 Support Information
- 43Open the Control Panel (For Windows)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45Windows 7 Support Information
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 48I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 49Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 50I'm using Windows® 2000 or XP. When printing from Microsoft Word, the document does not print on the paper size that I selected in the printer driver. What should I do?