FAQs & Troubleshooting
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141 Results
- 1How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 2When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4One or more of my colors are not printing (blank). What can I do?
- 5"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16What is Distinctive Ring and how do I program it?
- 17I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19Change the printer driver settings (Windows/macOS)
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Can I reduce the size of a received fax on this machine?
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24Can I still receive faxes or calls when the machine is switched off?
- 25Pre-Required Procedures (Linux)
- 26How to identify your Operating System (OS).
- 27Can I print using only the black ink cartridge when the Color cartridges have run out?
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29How do I store received faxes into my Brother machine's memory?
- 30The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 31When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 34How can I re-install the drivers?
- 35My FAX/MFC will not Dial. Why?
- 36Why can't I print when an ink cartridge is empty?
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38How can I improve poor print quality?
- 39Delete print jobs from the print queue.
- 40Functions supported in the Windows 7 built-in drivers
- 41Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 42How do I clear the message "MFC is Busy" or "Connect Failure"?
- 43Why doesn't the machine answer when receiving a call?
- 44Can I confirm that the FAX was sent correctly?
- 45I'm using Windows®. Print speed is too slow. What can I do?
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 48I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 49How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 50Large characters are printed incorrectly. (Linux)