FAQs & Troubleshooting
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112 Results
- 1I cannot print using a HSe cassette.
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3Where can I download the latest P-touch Editor for Mac?
- 4Which brands of Ni-MH rechargeable batteries do you recommend?
- 5How do I set tape margins and what features are they?
- 6How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8When I press the print key, the power turns off.
- 9How do I clear the display?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 12Where can I find my Brother printer's serial number?
- 13When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 14Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 15How do I change the character size?
- 16The tape does not cut well.
- 17I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 18P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 19Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 20(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 22Printing is not possible. (USB connection)
- 23How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24Can my printer use TZ/TZe tapes?
- 25(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 27The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 28(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 29How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 30How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 31The driver downloaded from the website cannot be installed.
- 32(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 33The printed label contains blank horizontal lines.
- 34I get an error message and cannot update the firmware. (Windows 10 or later)
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 37I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 38How do I print multiple lines and how many lines can I print?
- 39Why does my machine display "Low Battery!" when I press the print key?
- 40How to open the Devices and Printers window
- 41The tape got jammed or stuck in the printer.
- 42I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 43How to delete the registry information and files related to the printer driver
- 44When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 45I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 46I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 49Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 50The top and base layers of the laminated tape are misaligned.