FAQs & Troubleshooting
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64 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2Use the Output Guide
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Scanning and Other Problems
- 6Load Standard Size Document
- 7Access Web Based Management
- 8Your Scanner Cannot Be Detected on the Network During Installation
- 9Document Jam
- 10Error and Maintenance Indications
- 11When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 12Set Up the Brother Machine Using Remote Setup (Windows)
- 13Load a Plastic Card
- 14Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16What is Brother iPrint&Scan?
- 17How to identify your Operating System (OS).
- 18I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 19(Video) Clean the Scanner and Rollers
- 20What is Remote Setup?
- 21Your Brother Machine Cannot Scan over the Network
- 22Reset Your Brother Machine
- 23Calibrate Your Brother Machine
- 24Reset Network Settings on the Machine
- 25What driver package format is supported by my Linux distribution?
- 26(Video) Calibrate Your Brother Machine
- 27Clean the Scanner and Rollers
- 28Acceptable Documents
- 29Check the IP Address of Network Devices
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Load Non-standard Size Document
- 32Load Documents
- 33What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 34What is the default password for my Brother machine?
- 35Change the brscan5 scan settings using XSane (Linux)
- 36Update the Driver or Firmware for your Brother machine
- 37If You Want to Check that Your Network Devices are Working Correctly
- 38If You Cannot Complete the Wireless Network Setup Configuration
- 39I do not have or lost the black and white calibration sheet.
- 40Uninstall the drivers. (macOS 10.14 - macOS 12)
- 41Uninstall the Brother Software and Drivers (Windows)
- 42Where can I download Brother iPrint&Scan application for Mac?
- 43Uninstall Scan-key-tool. (Linux)
- 44Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 45Set Up the Brother Machine Using Remote Setup (Mac)
- 46Scan a document longer than 37.5 cm (14.76 inches).
- 47Check the firmware version.
- 48Open the Control Panel (For Windows)
- 49Discover the MAC address of the Brother network card.
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater