FAQs & Troubleshooting
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49 Results
- 1When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Load Documents
- 4Reset Your Brother Machine
- 5Use the Output Guide
- 6Load a Plastic Card
- 7How to identify your Operating System (OS).
- 8Document Jam
- 9What is Remote Setup?
- 10Load Standard Size Document
- 11Scanning and Other Problems
- 12Acceptable Documents
- 13Load Non-standard Size Document
- 14(Video) Calibrate Your Brother Machine
- 15(Video) Clean the Scanner and Rollers
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17I do not have or lost the black and white calibration sheet.
- 18What driver package format is supported by my Linux distribution?
- 19Uninstall the drivers. (macOS 13 or greater)
- 20Set Up the Brother Machine Using Remote Setup (Mac)
- 21Scan a document longer than 37.5 cm (14.76 inches).
- 22Printing/ Scanning with a mobile device
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Open the Control Panel (For Windows)
- 27Uninstall the Brother Software and Drivers (Windows)
- 28Configure the Scan to Email Feature (Linux)
- 29Uninstall Scan-key-tool. (Linux)
- 30Update the Driver or Firmware for your Brother machine
- 31Clean the Scanner and Rollers
- 32Check the firmware version.
- 33Calibrate Your Brother Machine
- 34Uninstall the drivers. (macOS 10.14 - macOS 12)
- 35Error and Maintenance Indications
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Command List of brscan. (Linux)
- 38Change the General Settings Using Remote Setup
- 39Set Up the Brother Machine Using Remote Setup (Windows)
- 40Check the Serial Number
- 41Scan using XSane or GIMP (Linux)
- 42Where can I download Brother iPrint&Scan application for Mac?
- 43Important points for specifying the scan area (Linux)
- 44Install your Brother machine's software from Full Driver Package. (Windows)
- 45Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 46I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 47Change the brscan5 scan settings using XSane (Linux)
- 48Delete a network scanner entry. (Linux)
- 49Uninstall the scanner driver. (Linux)