FAQs & Troubleshooting
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58 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3Open the "Scanners and Cameras" and Properties.
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 6How to identify your Operating System (OS).
- 7I do not have or lost the black and white calibration sheet.
- 8Can I print from or scan to Android™ Smartphone?
- 9Install PaperPort™ 12SE onto Windows 10.
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11Open the Control Panel (For Windows)
- 12Calibrate your scanner. (For Macintosh)
- 13Turn off the scanner.
- 14What kind of software can I use with my scanner?
- 15My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 16Scan a document in Windows 8 or later.
- 17I cannot open the scanned document (For Windows).
- 18What is DSmobileSCAN II software?
- 19What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 20Insert documents for scanning.
- 21I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 22Install the DSmobile Scan application. (For Windows users only)
- 23The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 24The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26My unit has no power.
- 27Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 28I cannot open the scanned document (For Macintosh).
- 29File size of the scanned document.
- 30I can no longer choose the program I want to use to scan a document. (For Windows)
- 31Can I scan a business card?
- 32What is the purpose of the PageManager 9 program?
- 33Is my scanner compatible with Macintosh?
- 34Change the words in a scanned document.
- 35I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 36Install the scanner driver (For Windows)
- 37Clean the scanner. (For Windows )
- 38I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 39Install Presto!® BizCard® onto Windows 10.
- 40Items included in the original packaging.
- 41Calibrate your scanner. (For Windows)
- 42What scanning modes are available in DSmobileSCAN II?
- 43What paper sizes are available in DSmobileSCAN II?
- 44Clean the Plastic Feeding Sheet.
- 45I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 46Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?
- 47Where is the battery located?
- 48Is my scanner compatible with Windows?
- 49I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 50When I calibrate I get a "White-only" calibration message.
