FAQs & Troubleshooting
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187 Results
- 1Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 2Refill Ink
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Load A4/Letter papers
- 5(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 6Document Jam
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Paper Size Mismatch / Size Mismatch
- 9Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11What is the default password for my Brother machine?
- 12The printer status is Offline or Paused.
- 13Printer Jam or Paper Jam
- 14Other Problems
- 15Add your Brother machine with AirPrint (macOS)
- 16Brother iPrint&Scan cannot find my Brother machine (macOS)
- 17Install the Brother iPrint&Scan application (for mobile device)
- 18Reset the Network Settings to Factory Default
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Change the Print Options to Improve Your Print Results
- 21(Video) Fill the ink tanks
- 22Load Paper in the Multi‑purpose Tray (MP Tray)
- 23Cover is Open
- 24(Video) How to Email Print
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Check ink level, then press [OK]
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 30Cannot Print XX or Print Unable XX
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32(Video) Set up your Brother machine
- 33(Video) Load Envelopes
- 34Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 37I cannot print full-page photos or images using Email Print.
- 38How to identify your Operating System (OS).
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Print the Network Configuration Report
- 42I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 43I cannot print on a wireless (Wi-Fi) network (Mac)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Discover the MAC address of the Brother network card
- 46Clean the Print Head from Your Brother Machine
- 47No Paper / No Paper Fed / No Paper T1 / No Paper MP
- 48Clean the Paper Feed Rollers
- 49What is the recommended paper?
- 50Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network