FAQs & Troubleshooting
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183 Results
- 1Refill Ink
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Printer Jam or Paper Jam
- 4Reset Your Machine
- 5Load Paper in the Manual Feed Slot
- 6How to identify your Operating System (OS).
- 7Clean the Print Head from Your Brother Machine
- 8Check the Print Quality
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 12Improve poor print quality.
- 13Set up your Brother machine on a wireless network (Windows/macOS)
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Cannot Print XX or Print Unable XX
- 17Check ink level, then press [OK]
- 18Install the Brother iPrint&Scan application (for mobile device)
- 19(Video) When I print photos, the color quality is not good.
- 20Add your Brother machine with AirPrint (macOS)
- 21(Video) How to Email Print
- 22Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24No Paper / No Paper Fed / No Paper T1
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 27(Video) Set up your Brother machine
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30(Video) Fill the ink tanks
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32(Video) Load A4/Letter papers
- 33Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 34The printer status is Offline or Paused.
- 35Document Jam
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38My Brother machine could not be found over the network when I installed drivers on my computer.
- 39Paper Size Mismatch / Size Mismatch
- 40Copy an ID Card
- 41Clean the Paper Pick-up Rollers
- 42Other Problems
- 43(Video) Update the Driver or Firmware for your Brother machine
- 44Load Documents in the Automatic Document Feeder (ADF)
- 45(Video) Load Envelopes
- 46Reduce Printing Noise
- 47Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 48One or more of my colors are not printing (blank).
- 49Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 50"Offline" appears on the Status Monitor. (Windows)