FAQs & Troubleshooting
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236 Results
- 1Paper Jam
- 2Print as a Poster (Windows®)
- 3Clean the Paper Pick-up Rollers
- 4Ink Low
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Load A4/Letter paper
- 7Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 8No Paper / No Paper Fed
- 9Brother iPrint&Scan cannot find my Brother machine (macOS)
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Setup a Brother machine on a wireless (Wi-Fi) network.
- 13Ink Box Full / InkBox Full
- 14Set up your Brother machine on a wireless network.
- 15How to identify your Operating System (OS).
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18The printer status is Offline or Paused.
- 19Document Jam
- 20Refill Ink
- 21Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23Unable to Print XX
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25High Temperature
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 28Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 29Check the Print Alignment from Your Brother Machine
- 30(Video) Fill the ink tanks
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32(Video) Connect telephone line and power cords
- 33What driver package format is supported by my Linux distribution?
- 34Cannot print after a Windows 10 update (June 2020)
- 35(Video) Load an Envelope (Manual Feed Slot)
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37Check the Print Quality
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Print using only the black ink tank when the Color tanks have run out.
- 42Add your Brother machine with AirPrint (macOS)
- 43What is Brother iPrint&Scan?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45(Video) Update the Driver or Firmware for your Brother machine
- 46Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48(Video) Set up your Brother machine
- 49"Offline" appears on the Status Monitor.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?