FAQs & Troubleshooting
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232 Results
- 1(Video) Load A4/Letter paper
- 2Connect your Brother machine to your mobile device via a wireless router or access point.
- 3The scanner cover support has come off. (With Video Instructions)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5The printer status is Offline or Paused.
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8(Video) Fill the ink tanks
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Load paper in the paper tray
- 17Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Ink Box Full / InkBox Full
- 20(Video) Load an Envelope
- 21Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 24Wrong Paper Size / Wrong Paper
- 25Print using only the black ink tank when the Color tanks have run out.
- 26(Video) Connect the cords
- 27Document Jam
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29How to identify your Operating System (OS).
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31Paper Jam
- 32Refill Ink
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Unable to Scan AX
- 35High Temperature
- 36Can I print from or scan to Android™ Smartphone?
- 37What driver package format is supported by my Linux distribution?
- 38(Video) Set up your Brother machine
- 39No Paper Fed
- 40Improve poor print quality.
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44How do I know which side up my photo paper should be in the tray?
- 45Where is the USB port on the machine?
- 46I cannot make borderless prints.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50The edge of glossy paper is smudged.