FAQs & Troubleshooting
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232 Results
- 1Ink Box Full / InkBox Full
- 2Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 3Connect your Brother machine to your mobile device via a wireless router or access point.
- 4(Video) Load A4/Letter paper
- 5Load paper in the paper tray
- 6The printer status is Offline or Paused.
- 7Refill Ink
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10The scanner cover support has come off. (With Video Instructions)
- 11How to identify your Operating System (OS).
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 15I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17(Video) Fill the ink tanks
- 18What is Brother iPrint&Scan?
- 19Print using only the black ink tank when the Color tanks have run out.
- 20Paper Jam
- 21Improve poor print quality.
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26What driver package format is supported by my Linux distribution?
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28(Video) Connect the cords
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 30Document Jam
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Unable to Print 5X
- 36The edge of glossy paper is smudged.
- 37Unable to Print XX
- 38Ink Low
- 39One or more of my colors are not printing (blank).
- 40Where is the USB port on the machine?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Set up your Brother machine on a wireless network.
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44"Offline" appears on the Status Monitor.
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49Unable to Scan AX
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull