FAQs & Troubleshooting
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227 Results
- 1Paper Jam
- 2Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 3Ink Box Full / InkBox Full
- 4How to identify your Operating System (OS).
- 5One or more of my colors are not printing (blank).
- 6Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 7(Video) Load A4/Letter paper
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9Refill Ink
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11"Offline" appears on the Status Monitor.
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13Ink Low
- 14Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16Setup a Brother machine on a wireless (Wi-Fi) network.
- 17Unable to Print XX
- 18Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Sleep
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22The printer status is Offline or Paused.
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24(Video) Fill the ink tanks
- 25Cover is Open
- 26Add your Brother machine with AirPrint (macOS)
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28Load envelopes
- 29Check the Print Quality
- 30No Paper / No Paper Fed
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33(Video) Connect telephone line and power cords
- 34Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 35Set up your Brother machine on a wireless network.
- 36Uninstall the Brother Software and Drivers (Windows)
- 37What is the recommended paper?
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41Check the remaining ink or toner level (Linux)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43Check the Print Alignment from Your Brother Machine
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45What is Brother iPrint&Scan?
- 46The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 47Loading paper in the manual feed slot.
- 48Improve poor print quality.
- 49Set up a Brother machine and your mobile device on a wireless network
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.