FAQs & Troubleshooting
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181 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter papers
- 3Printer Jam or Paper Jam
- 4Refill Ink
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 8The printer status is Offline or Paused.
- 9Brother iPrint&Scan cannot find my Brother machine (macOS)
- 10Install the Brother iPrint&Scan application (for mobile device)
- 11Check the ink level and then press [Stop]
- 12(Video) Fill the ink tanks
- 13Load Paper in the Manual Feed Slot
- 14Other Problems
- 15Reset Your Machine
- 16Check the Print Quality
- 17(Video) The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 18What is Brother iPrint&Scan?
- 19Paper is Jammed Inside the Machine
- 20(Video) How to Email Print
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 24Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 25What is the recommended paper?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28(Video) Set up your Brother machine
- 29How to identify your Operating System (OS).
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 33(Video) Change the Copy Shortcut button settings
- 34Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Change the Print Options to Improve Your Print Results
- 37Check the Print Alignment from Your Brother Machine
- 38(Video) Load Envelopes
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40What driver package format is supported by my Linux distribution?
- 41Print Unable XX
- 42(Video) Copy an ID Card
- 43The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 44Clean the Print Head from Your Brother Machine
- 45No Paper / No Paper Fed
- 46Change the printer driver settings (Windows)
- 47Access Web Based Management
- 48I cannot print on a wireless (Wi-Fi) network (Mac)
- 49The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 50One or more of my colors are not printing (blank).