FAQs & Troubleshooting
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174 Results
- 1I still receive the error message "Paper Jam" after I removed the jammed paper.
- 2Ink Low
- 3Refill Ink
- 4Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 5Ink Box Full / InkBox Full
- 6Paper Jam
- 7No Paper Fed
- 8(Video) Load A4/Letter paper
- 9Where is the USB port on the machine?
- 10When I print, the pages are smudged with ink.
- 11How to identify your Operating System (OS).
- 12What is the recommended paper?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Unable to Print 3X
- 15The scanner cover support has come off. (With Video Instructions)
- 16When I print photos, the color quality is not good.
- 17Improve poor print quality.
- 18"Offline" appears on the Status Monitor.
- 19Scan and save a document in PDF format for Windows (Scan to File)
- 20How do I make sure my Brother machine's copy settings are best suited to the types of copies I make?
- 21(Video) Connect the cords
- 22(Video) Load an Envelope
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24(Video) Fill the ink tanks
- 25Unable to Print XX
- 26Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28Load paper in the paper tray
- 29I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 30Delete print jobs from the print queue.
- 31One or more of my colors are not printing (blank).
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 33Print using only the black ink tank when the Color tanks have run out.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Cover is Open
- 36Glossy Paper does not feed correctly.
- 37Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 38I cannot print from my computer via USB.
- 39Low Temperature
- 40Change the printer driver settings (Windows/macOS)
- 41Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 42Unable to Scan AX
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44(Video) Unpack your Brother machine
- 45Can I print from or scan to Android™ Smartphone?
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47How do I know which side up my photo paper should be in the tray?
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49When I scan a document using ControlCenter, the scanned file size is too big.
- 50The printer status is Offline or Paused.