FAQs & Troubleshooting
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251 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Jam Inside
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Belt
- 6I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Load paper in the paper tray
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10What is Brother iPrint&Scan?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Jam Tray 1 / Jam Tray 2
- 14What driver package format is supported by my Linux distribution?
- 15The printer status is Offline or Paused.
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18The color of your printouts is not what you expected
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Replace WT Box
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Configure and use the Scan to Network feature (For Windows)
- 24Add your Brother machine with AirPrint (macOS)
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Jam Rear
- 27Easy Scan to E-mail
- 28I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Replace Drum
- 32Replace Fuser
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Can I print from or scan to Android™ Smartphone?
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Curled or wavy
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38Printing/ Scanning with a mobile device
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Adjust color settings by using the custom setting in the printer driver
- 42What is the recommended paper?
- 43Replace Toner
- 44How to identify your Operating System (OS).
- 45Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 46Replace Laser
- 47Jam 2-sided
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49Combine multiple scanned documents into a single file with PaperPort™
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.