FAQs & Troubleshooting
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318 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Load A4/Letter paper
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5What is Brother iPrint&Scan?
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7Paper is Jammed in the Back of the Machine
- 8The printer status is Offline or Paused.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Paper is Jammed inside the Machine
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 16What driver package format is supported by my Linux distribution?
- 17Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Print on Both Sides of the Paper (Macintosh)
- 23I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 24Drum !
- 25Document Jam
- 26(Video) Replace the Toner Cartridge
- 27Discover the MAC address of the Brother network card
- 28When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 29Print as a Poster (Windows®)
- 30Paper is Jammed in the Paper Tray
- 31(Video) Connect telephone line and power cords
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Paper is Jammed in the 2-sided Tray
- 34Print on Both Sides of the Paper (Windows®)
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Curled or wavy
- 39Use Universal Print (Windows)
- 40(Video) Unpack your Brother machine
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 43Replace Drum
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45Easy Scan to E-mail
- 46(Video) Set up your Brother machine
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49What is the recommended paper?
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.