FAQs & Troubleshooting
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315 Results
- 102/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 202/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 302/07/2024(Video) Unpack your Brother machine
- 402/07/2024(Video) Replace the Toner Cartridge
- 502/07/2024(Video) Load A4/Letter paper
- 602/07/2024(Video) Connect telephone line and power cords
- 701/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 801/10/2024What is the default password for my Brother machine?
- 901/04/2024Easy Scan to E-mail
- 1011/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1109/22/2023I cannot scan via network.
- 1208/29/2023My printer takes a long time to start printing when using Airprint. (iOS 16)
- 1308/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1408/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1507/26/2023Media Type Mismatch or Media Mismatch
- 1606/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1706/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1806/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1906/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2006/01/2023Print both sides of paper or a booklet automatically
- 2106/01/2023Add your Brother machine with AirPrint (macOS)
- 2206/01/2023Delete print jobs from the print queue.
- 2305/16/2023I cannot print from my computer via USB.
- 2404/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 2504/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2604/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2704/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2804/03/2023Change machine settings from your computer.
- 2903/27/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3003/27/2023"Offline" appears on the Status Monitor.
- 3103/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3203/27/2023Change the printer driver settings (Windows/macOS)
- 3303/27/2023The printer status is Offline or Paused.
- 3403/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3503/17/2023Open the "Scanners and Cameras" and Properties.
- 3602/15/2023How to use Driver Deployment Wizard(only available for Windows)
- 3702/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3802/14/2023Scan a document in Windows 8 and Windows 10.
- 3902/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4012/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4112/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4212/19/2022Toner Low or Prepare New Toner Cartridge
- 4312/13/2022How to identify your Operating System (OS).
- 4411/24/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 4511/24/2022Import a Certificate and Private Key
- 4611/15/2022Export the Certificate and Private Key
- 4710/25/2022Print Documents Securely Using SSL/TLS
- 4810/24/2022Install a Certificate on Your Brother Machine
- 4910/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 5010/03/2022Send Scanned Data directly to your email address when the network security feature is enabled. (Active Directory® Authentication / LDAP Authentication / Secure Function Lock)