FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5(Video) Replace the Toner Cartridge
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Load Paper in the Multi‑purpose Tray (MP Tray)
- 12Paper is Jammed in the 2-sided Tray
- 13Paper is Jammed in the Paper Tray
- 14Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 15Print on Both Sides of the Paper (Macintosh)
- 16Print as a Poster (Windows®)
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19What is Brother iPrint&Scan?
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Document Jam
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24Paper is Jammed inside the Machine
- 25Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 26(Video) Unpack your Brother machine
- 27(Video) Connect telephone line and power cords
- 28Paper is Jammed in the Back of the Machine
- 29Replace Drum
- 30Printing/ Scanning with a mobile device
- 31Paper is Jammed in the MP tray
- 32I cannot print on a wireless (Wi-Fi) network (Windows)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34The printer status is Offline or Paused.
- 35Cannot print after a Windows 10 update (June 2020)
- 36Reduce Printing Noise
- 37Use Universal Print (Windows)
- 38When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 39Print on Both Sides of the Paper (Windows®)
- 40What kind of envelopes and labels are recommended for printing?
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Use a Macro from Your Computer (Windows®)
- 44What can happen if the wrong paper is used in your machine.
- 45Print the Network Configuration Report
- 46I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 47Install a Certificate on Your Brother Machine
- 48Load and Print on Envelopes Using the MP Tray
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Load Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper in the Paper Tray