FAQs & Troubleshooting
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304 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Load A4/Letter paper
- 6Replace Drum
- 7(Video) Replace the Toner Cartridge
- 8Easy Scan to E-mail
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Print on Both Sides of the Paper (Windows®)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Document Jam
- 13What driver package format is supported by my Linux distribution?
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Curled or wavy
- 16Image skewed
- 17What is Brother iPrint&Scan?
- 18(Video) Set up your Brother machine
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Paper is Jammed in the 2-sided Tray
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25Size Error DX or Size Error 2-sided
- 26(Video) Connect telephone line and power cords
- 27The printer status is Offline or Paused.
- 28Load Paper in the Multi‑purpose Tray (MP Tray)
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30Update the Driver or Firmware for your Brother machine
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Use Universal Print (Windows)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 37Paper is Jammed in the Back of the Machine
- 38After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 39My Brother machine could not be found over the network when I installed drivers on my computer.
- 40(Video) Unpack your Brother machine
- 41Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 42Paper is Jammed inside the Machine
- 43Paper is Jammed in the Paper Tray
- 44Paper is Jammed in the MP tray
- 45Wrinkles or creases
- 46Add your Brother machine with AirPrint (macOS)
- 47Check the remaining ink or toner level (Linux)
- 48(Video) Update the Driver or Firmware for your Brother machine
- 49I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.