FAQs & Troubleshooting
![]() |
Latest |
154 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 106/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 206/04/2024Paper is Jammed in the Output Paper Tray *
- 305/29/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 402/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 502/08/2024(Video) Paper is Jammed in the 2-sided Tray
- 602/08/2024(Video) Paper is Jammed inside the Machine
- 702/08/2024(Video) Paper is Jammed in the Back of the Machine
- 802/08/2024(Video) Paper is Jammed in the Paper Tray
- 902/08/2024(Video) Paper is Jammed in the Manual Feed Slot
- 1002/08/2024(Video) Remove Small Scraps of Paper Jammed in the ADF
- 1102/08/2024(Video) Document is Jammed under the Document Cover
- 1202/08/2024(Video) Document is Jammed in the Top of the ADF Unit
- 1301/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1401/10/2024What is the default password for my Brother machine?
- 1512/04/2023Toner Low
- 1611/09/2023Print the Network Configuration Report *
- 1711/09/2023Reduce Toner Consumption *
- 1811/09/2023Document is Jammed under the Document Cover *
- 1911/09/2023Document is Jammed in the Top of the ADF Unit *
- 2011/09/2023Access Web Based Management *
- 2111/09/2023Paper is Jammed in the Manual Feed Slot *
- 2211/09/2023Print the WLAN Report *
- 2311/09/2023Load and Print Paper in the Manual Feed Slot *
- 2411/09/2023Clean the Drum Unit *
- 2511/09/2023Replace the Waste Toner Box *
- 2611/09/2023Paper is Jammed in the 2-sided Tray *
- 2711/09/2023Paper is Jammed in the Back of the Machine *
- 2811/09/2023Paper is Jammed Inside the Machine *
- 2911/09/2023Paper is Jammed in the Paper Tray *
- 3011/09/2023Clean the Scanner *
- 3111/09/2023Clean the Corona Wires *
- 3211/09/2023Replace the Drum Unit *
- 3311/09/2023Reset the Network Settings to the Factory Settings *
- 3411/09/2023Replace the Toner Cartridge *
- 3511/09/2023Clean the Paper Pick-up Rollers *
- 3611/09/2023Load Documents in the Automatic Document Feeder (ADF) *
- 3711/09/2023Remove Small Scraps of Paper Jammed in the ADF *
- 3809/22/2023I cannot scan via network.
- 3909/19/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 4009/19/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 4109/19/2023(Video) Set up your Brother machine
- 4209/07/2023Cannot Scan ##
- 4308/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 4407/27/2023I get a TS error when trying to print on a wireless network.
- 4507/26/2023Media Type Mismatch or Media Mismatch
- 4607/05/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 4707/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 4806/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4906/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5006/01/2023Add your Brother machine with AirPrint (macOS)