FAQs & Troubleshooting
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283 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3Replace the Drum Unit
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5What is Brother iPrint&Scan?
- 6Reset Your Brother Machine
- 7(Video) Unpack your Brother machine
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Replace the Waste Toner Box
- 10Brother iPrint&Scan cannot find my Brother machine (macOS)
- 11Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Paper is Jammed underneath the Paper Tray
- 14Scan Using Secure Function Lock 3.0
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 17I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 18The printer status is Offline or Paused.
- 19(Video) Replace the Toner Cartridge
- 20Set up your Brother machine on a wireless network.
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25Paper is Jammed Inside the Machine
- 26Replace PF Kit xx
- 27Replace the Belt Unit
- 28Reset the Drum Counter
- 29(Video) Connect telephone line and power cords
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Add your Brother machine with AirPrint (macOS)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Set up a Scan to SharePoint® Profile
- 34(Video) Load an Envelope (Manual Feed Slot)
- 35Paper is Jammed in the Back of the Machine
- 36Reset the Network Settings to the Factory Settings
- 37Enable the Brother machine's network interface.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39What driver package format is supported by my Linux distribution?
- 40(Video) Set up your Brother machine
- 41Paper is Jammed in the Manual Feed Slot
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Curled or wavy
- 44How to identify your Operating System (OS).
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46What is the recommended paper?
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49Adjust color settings by using the custom setting in the printer driver
- 50The color of your printouts is not what you expected