FAQs & Troubleshooting
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143 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Paper Tray
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Install the Brother Mobile Connect application (for mobile device)
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7What driver package format is supported by my Linux distribution?
- 8(Video) Paper is Jammed inside the Machine
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10(Video) Set up your Brother machine
- 11(Video) Load an Envelope (Manual Feed Slot)
- 12I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 13I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 14Add your Brother machine with AirPrint (macOS)
- 15I cannot print on a wireless (Wi-Fi) network (Mac)
- 16Enable the Brother machine's network interface.
- 17Change the printer driver settings (Windows)
- 18No Toner
- 19Size Error DX or Size Error 2-sided
- 20(Video) Paper is Jammed in the Back of the Machine
- 21What is the default password for my Brother machine?
- 22I cannot print full-page photos or images using Email Print.
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24What is the recommended paper?
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 27(Video) Remove Small Scraps of Paper Jammed in the ADF
- 28(Video) Document is Jammed under the Document Cover
- 29(Video) Document is Jammed in the Top of the ADF Unit
- 30Protect your Brother machine against unauthorised access over the network
- 31Cannot Scan ##
- 32Discover the MAC address of the Brother network card
- 332-sided Disable or 2-sided Disabled
- 34Toner Ended
- 35Cannot Detect
- 36Large characters are printed incorrectly. (Linux)
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38Check the remaining ink or toner level (Linux)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41(Video) Paper is Jammed in the Output Paper Tray
- 42I cannot print using my Brother machine on a wired network (Windows/macOS)
- 43I get a TS error when trying to print on a wireless network.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45My Brother machine could not be found over the network when I installed drivers on my computer.
- 46Delete print jobs from the print queue.
- 47How to identify your Operating System (OS).
- 48Cannot Print ##
- 49The printer status is Offline or Paused.
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".