FAQs & Troubleshooting
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142 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2Install the Brother Mobile Connect application (for mobile device)
- 3How to identify your Operating System (OS).
- 4Out of Memory
- 5I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 6(Video) Set up your Brother machine
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 13I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Discover the MAC address of the Brother network card
- 16Toner Ended
- 17Toner Low or Prepare New Toner Cartridge
- 18(Video) Paper is Jammed in the Back of the Machine
- 19(Video) Paper is Jammed in the Paper Tray
- 20What is the default password for my Brother machine?
- 21Large characters are printed incorrectly. (Linux)
- 22(Video) Document is Jammed under the Document Cover
- 23(Video) Document is Jammed in the Top of the ADF Unit
- 24(Video) Load an Envelope (Manual Feed Slot)
- 25Cartridge Error
- 26Cannot Detect
- 27What is the default password for my BRAdmin or Web Based Management?
- 28Drum !
- 29Document Jam
- 30What is the recommended paper?
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35Set up your Brother machine on a wireless network (Windows/macOS)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38Enable the Brother machine's network interface.
- 39Delete print jobs from the print queue.
- 40What is Toner Continue Mode?
- 41What is the Network Shared printing?
- 42Cannot Scan ##
- 43Change the printer driver settings (Windows)
- 44In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 45(Video) Paper is Jammed inside the Machine
- 46Where can I find my Brother machine's serial number?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49My Brother machine could not be found over the network when I installed drivers on my computer.
- 50The printer status is Offline or Paused.