FAQs & Troubleshooting
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289 Results
- 1Manage Your Network Machine Securely Using Web Based Management
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3(Video) Replace the Toner Cartridge
- 4Set up your Brother machine on a wireless network.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Set up your Brother machine
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8(Video) Load A4/Letter paper
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10(Video) Paper is Jammed in the Back of the Machine
- 11How to identify your Operating System (OS).
- 12(Video) Paper is Jammed inside the Machine
- 13Scan to Email Attachment
- 14Print the Network Configuration Report
- 15(Video) Paper is Jammed in the Paper Tray
- 16I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 17No Toner
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 20Brother iPrint&Scan cannot find my Brother machine (macOS)
- 21(Video) Connect telephone line and power cords
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 24(Video) Cannot Detect
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Printing/ Scanning with a mobile device
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29(Video) Print the Network Configuration Report
- 30The printer status is Offline or Paused.
- 31(Video) Reset the Network Settings to the Factory Settings
- 32What is Brother iPrint&Scan?
- 33(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 34Document Jam
- 35Curled or wavy
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37Size Mismatch
- 38(Video) Set up your Brother machine on a wireless network.
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40Wrinkles or creases
- 41Toner Low or Prepare New Toner Cartridge
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 44Replace Drum
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46Add your Brother machine with AirPrint (macOS)
- 47Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 48(Video) Unpack your Brother machine and install the toner cartridge
- 49What is the default password for my Brother machine?
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.