FAQs & Troubleshooting
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235 Results
- 1White lines, bands or ribbing across the page
- 2(Video) Replace Toner
- 3Replace Drum
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Toner Low or Prepare New Toner Cartridge
- 6Set up your Brother machine on a wireless network.
- 7How to identify your Operating System (OS).
- 8The printer status is Offline or Paused.
- 9Jam Inside (With Video Instructions)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12(Video) Load A4/Letter paper
- 13What is Brother iPrint&Scan?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Jam Tray (With Video Instructions)
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Jam Rear (With Video Instructions)
- 19Printing/ Scanning with a mobile device
- 20Print both sides of paper or a booklet automatically
- 21Reset the network settings to the factory default
- 22Enable the Brother machine's network interface.
- 23Document Jam (With Video Instructions)
- 24Jam 2-sided
- 25Add your Brother machine with AirPrint (macOS)
- 26Load paper in the paper tray
- 27Manual Feed
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 32Copied images or documents appear lighter or darker than the original document.
- 33What is the recommended paper?
- 34"Offline" appears on the Status Monitor.
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Can I print from or scan to Android™ Smartphone?
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38(Video) Set up your Brother machine
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Drum !
- 44Connect your Brother machine to your mobile device via a wireless router or access point.
- 45Delete print jobs from the print queue.
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 472-sided Disable or 2-sided Disabled
- 48I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 49My Brother machine could not be found over the network when I installed drivers on my PC.
- 50I cannot print on a wireless (Wi-Fi) network (Windows)