FAQs & Troubleshooting
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264 Results
- 1I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2Paper Jam
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Ink Absorber Full
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Set up your Brother machine on a wireless network.
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18What is Brother iPrint&Scan?
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Where can I get FaceFilter Studio and what can I do with this application?
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22Delete print jobs from the print queue.
- 23Can I print from or scan to Android™ Smartphone?
- 24Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 25Load paper in the paper tray
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28Open the "Scanners and Cameras" and Properties.
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30The printer status is Offline or Paused.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Load envelopes into my machine
- 33Protect your Brother machine against unauthorised access over the network
- 34When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 35Cover is Open
- 36Out of Memory
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38Command List of brscan. (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45How to identify your Operating System (OS).
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47Where can I find the ink cartridges for my new Brother machine?
- 48Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 49I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?