FAQs & Troubleshooting
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264 Results
- 1I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Ink Absorber Full
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Can I print from or scan to Android™ Smartphone?
- 11Load paper in the paper tray
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Replace Ink
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18What is Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21How do I know which side up my photo paper should be in the tray?
- 22Set up your Brother machine on a wireless network.
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Paper Jam
- 31Load envelopes into my machine
- 32Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Protect your Brother machine against unauthorised access over the network
- 34Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 37Cover is Open
- 38When I print, the pages are smudged with ink. What should I do?
- 39Where is the USB port on the machine?
- 40Improve poor print quality.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Delete print jobs from the print queue.
- 43Command List of brscan. (Linux)
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45How to identify your Operating System (OS).
- 46Change the printer driver settings (Windows/macOS)
- 47The printer status is Offline or Paused.
- 48I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 49Can third party ink be used to refill the ink cartridges?
- 50Wireless setup is requesting a WPS PIN to complete the setup