FAQs & Troubleshooting
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240 Results
- 1Replace Ink
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I cannot print using my Brother machine on a wireless network (Windows)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Where is the USB port on the machine?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Can I print from or scan to Android™ Smartphone?
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Set up your Brother machine on a wireless network.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Load paper in the paper tray
- 16The printer status is Offline or Paused.
- 17Paper Jam
- 18Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19No Paper Fed
- 20Improve poor print quality.
- 21Load envelopes
- 22Make a two-sided copy of an ID card.
- 23One or more of my colors are not printing (blank).
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26What is Brother iPrint&Scan?
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28What driver package format is supported by my Linux distribution?
- 29The scanner cover support has come off. (With Video Instructions)
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32What is the recommended paper?
- 33Cannot Detect Ink Volume
- 34How to identify your Operating System (OS).
- 35Unable to Print XX
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37Reset the network settings to the factory default.
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Cannot Detect
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47Protect your Brother machine against unauthorised access over the network
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.