FAQs & Troubleshooting
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239 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Replace Ink
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The scanner cover support has come off. (With Video Instructions)
- 7What is Brother iPrint&Scan?
- 8I cannot print using my Brother machine on a wireless network (Windows)
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10How to identify your Operating System (OS).
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12Printing/ Scanning with a mobile device
- 13The edge of glossy paper is smudged.
- 14Set up your Brother machine on a wireless network.
- 15Improve poor print quality.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 19No Paper Fed
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Wrong Ink Color
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24What is AirPrint?
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26One or more of my colors are not printing (blank).
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30Paper Jam
- 31Make a two-sided copy of an ID card.
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Ink Low
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Cannot Detect Ink Volume
- 39Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41Low Temperature
- 42Can third party ink be used to refill the ink cartridges?
- 43Scan a document using "Scanner and Camera Wizard" in Windows XP
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46Important points you need to confirm before configuring your Brother machine for a wireless network.
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49Protect your Brother machine against unauthorised access over the network
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.