FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Scan a document in Mac OS X 10.7.
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9Printouts have wrinkles.
- 10How do I turn off/on the Toner Save Mode?
- 11Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 14How do I install additional memory?
- 15Scan from the Brother iPrint&Scan application using Windows Phone.
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Tips for copy/scanning and preventing document jams
- 18Can I print from or scan to Android™ Smartphone?
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20What can happen if the wrong paper is used in your machine.
- 21Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 22How do I clear the message "Jam Inside" from the LCD display?
- 23What is the recommended paper?
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Can I use AirPrint with my Brother machine?
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 32Is my Brother machine compatible with Windows Vista?
- 33Spots are printed at 75mm.
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Delete print jobs from the print queue.
- 42Open the Control Panel (For Windows)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44Can I print on transparencies e.g. for overhead projectors?
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46How to identify your Operating System (OS).
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 49Adjust color settings by using the custom setting in the printer driver
- 50Change the printer driver settings (Windows/macOS)