FAQs & Troubleshooting
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284 Results
- 1Scan a document in Mac OS X 10.7.
- 2How do I turn off/on the Toner Save Mode?
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11White streaks or bands appear down the page.
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Which E-mail packages are compatible with ControlCenter3?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Tips for copy/scanning and preventing document jams
- 19Adjust color settings by using the custom setting in the printer driver
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Printouts have wrinkles.
- 22Delete print jobs from the print queue.
- 23Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 24How do I clear the message "Document Jam" from the LCD display?
- 25How do I replace the belt unit?
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30Cannot print after a Windows 10 update (June 2020)
- 31The printer status is Offline or Paused.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 37Replace the drum unit.
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42Spots are printed at 75mm.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Scan and save a document in PDF format (Scan to File)
- 45I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47What is Brother iPrint&Scan?
- 48Can I print on transparencies e.g. for overhead projectors?
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.