FAQs & Troubleshooting
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293 Results
- 1Duplex (two-sided) scan
- 2Drum Error (Drum!)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Can I print from or scan to Android™ Smartphone?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Jam Rear
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20Black toner marks across the page
- 21What driver package format is supported by my Linux distribution?
- 22Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 23The printer status is Offline or Paused.
- 24No Paper
- 25Document Jam
- 26Jam Tray 1 / Jam Tray 2
- 27Turn the Toner Save mode on or off
- 28What is Brother iPrint&Scan?
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30White spots or black spots at 3.7 in. (94 mm) intervals
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32Print on labels and envelopes from the MP tray.
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 37Wrinkles or creases
- 38Replace Drum
- 39"Offline" appears on the Status Monitor.
- 40Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 41Lines across the page
- 42Gray background
- 43Use the Universal Printer Driver for PCL
- 44Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 48Jam MP Tray
- 49White lines across the page
- 50Black lines down the page