FAQs & Troubleshooting
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294 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3No Paper
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Can I print on transparencies e.g. for overhead projectors?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 8Jam Duplex
- 9What is Brother iPrint&Scan?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Document Jam
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13Jam MP Tray
- 14Curled or wavy
- 15The printer status is Offline or Paused.
- 16Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 17Replace Drum
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Make my copied images lighter or darker.
- 23Curled
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26"Offline" appears on the Status Monitor.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Jam Tray 1 / Jam Tray 2
- 31Wrinkles or creases
- 32Faint
- 33What kind of paper can I use?
- 34Can I print from DOS applications?
- 35The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Replace Toner
- 38Page skewed
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41How to identify your Operating System (OS).
- 42Manual Feed
- 43Drum Error (Drum!)
- 44Delete print jobs from the print queue.
- 45Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 46I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48What is AirPrint?
- 49Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)