FAQs & Troubleshooting
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277 Results
- 1How to load numbered checks or forms in the paper tray?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5What is Brother iPrint&Scan?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Scan and save a document in PDF format (Scan to File)
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28Delete print jobs from the print queue.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32How can I clear the "Scanner Locked" error message?
- 33What driver package format is supported by my Linux distribution?
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35Can I use AirPrint with my Brother machine?
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 38The printer status is Offline or Paused.
- 39How do I clear the message "Document Jam" from the LCD display?
- 40How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 41Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45Change the printer driver settings (Windows/macOS)
- 46When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 47How can I prevent public access to certain features on my Brother machine?
- 48I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 49Gray background
- 50Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?