FAQs & Troubleshooting
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277 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12How to load numbered checks or forms in the paper tray?
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15How to identify your Operating System (OS).
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18Wrinkles or creases
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20The printer status is Offline or Paused.
- 21Scan and save a document in PDF format (Scan to File)
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 27I keep getting the error message "Authenticate Err (Authentication error)".
- 28The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 29When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35What driver package format is supported by my Linux distribution?
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Change the printer driver settings (Windows/macOS)
- 41How do I install the Optional Tray Unit?
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Use the Universal Printer Driver for PCL
- 45Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Locate files scanned with ControlCenter3 (For Windows)
- 48Print on labels and envelopes from the MP tray.
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.