FAQs & Troubleshooting
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277 Results
- 1I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 2Can I print from or scan to Android™ Smartphone?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 16All black
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Delete print jobs from the print queue.
- 21What is Brother iPrint&Scan?
- 22Scan and save a document in PDF format (Scan to File)
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 26Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 27How to identify your Operating System (OS).
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29Is my Brother machine compatible with Windows Vista?
- 30Toner specks
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34How to load numbered checks or forms in the paper tray?
- 35Cannot print after a Windows 10 update (June 2020)
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40Change the printer driver settings (Windows/macOS)
- 41How do I clear the message "Document Jam" from the LCD display?
- 42What is a "Generic PCL Driver"?
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46Protect your Brother machine against unauthorised access over the network
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.