FAQs & Troubleshooting
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210 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2White lines across the page
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5What is a "Generic PCL Driver"?
- 6How do I clear the message "Jam Duplex" from the LCD?
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9All black
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15What is the recommended paper?
- 16Ghost
- 17I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 20Toner specks
- 21Gray background
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23How to load numbered checks or forms in the paper tray?
- 24How do I clear the message "Document Jam" from the LCD display?
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 27Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 28Wrinkles or creases
- 29Hollow print
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31The printer status is Offline or Paused.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34What driver package format is supported by my Linux distribution?
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Delete print jobs from the print queue.
- 38Can I use AirPrint with my Brother machine?
- 39How to identify your Operating System (OS).
- 40Is my Brother machine compatible with Windows Vista?
- 41Black toner marks across the page
- 42White lines down the page
- 43Line across the page
- 44Faint
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46Pre-Required Procedures (Linux)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Change the printer driver settings (Windows/macOS)
- 49The paper is skewed when it's printed.
- 50Which E-mail packages are compatible with ControlCenter3?