FAQs & Troubleshooting
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260 Results
- 1My Brother machine makes repeated clicking noises when I try to print.
- 2Change the printer driver settings (Windows/macOS)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5My envelopes are jamming. What can I do?
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7Protect your Brother machine against unauthorised access over the network
- 8How do I improve the copy quality?
- 9What can happen if the wrong paper is used in your machine.
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11Scan and save a document in PDF format (Scan to File)
- 12The copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 13Replace the toner cartridge
- 14Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 15How to identify your Operating System (OS).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 18How do I clear the message "Document Jam" from the display?
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 20How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24What driver package format is supported by my Linux distribution?
- 25Delete a network scanner entry. (Linux)
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27Use the Universal Printer Driver for PCL
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30What is the difference between the toner cartridge and the drum unit?
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37I updated the Web BRAdmin and cannot enable the logging function.
- 38I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 39Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 40How do I clear the message "Paper Jam Duplex" from the LCD?
- 41How do I install the Optional Tray Unit?
- 42Large characters are printed incorrectly. (Linux)
- 43When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 45I'm using Windows XP. I cannot scan with the USB cable.
- 46Scan a document in Windows 8 and Windows 10.
- 47Drum Near End
- 48Pre-Required Procedures (Linux)
- 49What is Brother iPrint&Scan?
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.