FAQs & Troubleshooting
Popular |
260 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What is Brother iPrint&Scan?
- 7Can I print from DOS applications?
- 8Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 9When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13My Brother machine makes repeated clicking noises when I try to print.
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15Scan from the Brother iPrint&Scan application using Windows Phone.
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18I'm using Macintosh®. What are the settings in the Scanner window used for?
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23What driver package format is supported by my Linux distribution?
- 24The printer status is Offline or Paused.
- 25Scan and save a document in PDF format (Scan to File)
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28How to identify your Operating System (OS).
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32How do I install the Optional Tray Unit?
- 33Cannot print after a Windows 10 update (June 2020)
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 36The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 37Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 38I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 39I can print but cannot scan via network. (For Windows)
- 40When scanning the documents to an FTP server located locally on my network or on the internet, I get a transmission error. What can I do?
- 41Drum Near End
- 42How do I install additional memory?
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 45The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 46The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50When printing with monochrome laser printer, the print position shifts. (Linux)