FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3What driver package format is supported by my Linux distribution?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5Does NC-2200w work with Windows Vista?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Can I print from or scan to Android™ Smartphone?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 14When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 15The printer status is Offline or Paused.
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20What kind of memory can I use?
- 21I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 22How do I factory reset the print server?
- 23I'm using Macintosh®. What are the settings in the Scanner window used for?
- 24Print the Network Configuration page
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 27How to identify your Operating System (OS).
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29How do I install the Optional Tray Module?
- 30I'm using Macintosh. What is the PreScan option used for?
- 31Cannot print after a Windows 10 update (June 2020)
- 32Pre-Required Procedures (Linux)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Change the printer driver settings (Windows/macOS)
- 35When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 36I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 37The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 38When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 39Can I print from DOS applications?
- 40I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 41How do I install additional memory?
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)