FAQs & Troubleshooting
![]() |
Popular |
253 Results
- 1REPLACE DRUM
- 2Replace Toner
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5No Paper
- 6The printer status is Offline or Paused.
- 7JAM INSIDE
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What is Brother iPrint&Scan?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Print Unable
- 13Can I print from or scan to Android™ Smartphone?
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15JAM DUPLEX
- 16Delete print jobs from the print queue.
- 17Protect your Brother machine against unauthorised access over the network
- 18Check Connection
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Toner Low or Prepare New Toner Cartridge
- 21Curled (video instructions available)
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23What is Toner Continue Mode?
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 29Jam Rear
- 30JAM TRAY 1
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 35White lines, bands or ribbing across the page
- 36White lines across the page
- 37What is the recommended paper?
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Change the printer driver settings (Windows/macOS)
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 41Cover is Open
- 42Poor fixing
- 43Document Jam
- 44Curled or wavy
- 45Faint
- 46Turn the Toner Save mode on or off
- 47Page skewed
- 48"Offline" appears on the Status Monitor.
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.