FAQs & Troubleshooting
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253 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Print Unable
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9REPLACE DRUM
- 10Replace Toner
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14No Paper
- 15JAM INSIDE
- 16Turn the Toner Save mode on or off
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Toner Low or Prepare New Toner Cartridge
- 24Curled
- 25Document Jam
- 26JAM DUPLEX
- 27Wrinkles or creases
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Check Connection
- 31Page skewed
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Is my Brother machine compatible with Windows Vista?
- 37Jam Rear
- 38"Offline" appears on the Status Monitor.
- 39What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40Scan Unable
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46How to identify your Operating System (OS).
- 47Clean the paper pick-up roller (video instructions available)
- 48Gray background
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50Cannot print after a Windows 10 update (June 2020)