FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Set up your Brother machine on a wireless network.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Can I print from or scan to Android™ Smartphone?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Check Connection
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The printer status is Offline or Paused.
- 14Curled (video instructions available)
- 15Change the printer driver settings (Windows/macOS)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Turn the Toner Save mode on or off
- 18What driver package format is supported by my Linux distribution?
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22What is Brother iPrint&Scan?
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24All black
- 25Jam Rear
- 26Replace Toner
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Protect your Brother machine against unauthorised access over the network
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36I cannot start ControlCenter4.
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38Curled
- 39JAM INSIDE
- 40JAM TRAY 1
- 41Curled or wavy
- 42REPLACE DRUM
- 43Page skewed
- 44Hollow print
- 45When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 46How to identify your Operating System (OS).
- 47I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)